PT on Demand
Last Update: 26/02/2025
PT on Demand’s privacy policy (“Privacy Policy”) applies to all users using the PT on Demand Platform located anywhere in the world (“Users”). The Privacy Policy also applies to those persons whose Personal Information PT on Demand receives from Users as part of a referral plan. The Privacy Policy sets out how PT on Demand collects, uses, stores and discloses your Personal Information.
By providing Personal Information to PT on Demand, you consent to PT on Demand collecting, using, and disclosing the Personal Information in accordance with this Privacy Policy and any other arrangements that apply between you and PT on Demand.
PT on Demand may amend or modify the Privacy Policy at PT on Demand’s sole discretion and at any time. Any amendments to the Privacy Policy are effective fifteen (15) days after publication on the PT on Demand Platform. If you disagree with the revised Privacy Policy, you may terminate the Agreement with immediate effect subject to any termination obligations that you may have. Your continued use of the PT on Demand Platform following any change to the Privacy Policy indicates your continued acceptance of the Privacy Policy as modified.
Last Updated: 26.02.2025
NOTE: Unless specifically defined in this Privacy Policy, all capitalized terms used herein shall have the same meaning as defined in the Terms.
1. How and what Information does PT on Demand Collect?
1.1 PT on Demand may collect information about you when you use the PT on Demand Platform, register on the PT on Demand Platform, or interact with PT on Demand in any way. You may also provide PT on Demand information about your acquaintances or friends, as part of a referral program.
1.2 Information you provide to PT on Demand
PT on Demand collects all information which you voluntarily provide PT on Demand by using the PT on Demand Platform or interacting with PT on Demand. This includes without limitation information provided:
(a) during registration of a PT on Demand Account or while updating your PT on Demand Account;
(b) while availing PT on Demand Services or support services or by participating in a survey;
(c) while communicating and corresponding with PT on Demand or while communicating with another User through the PT on Demand Platform using phone calls, video chat, audio chats, text messages and in app messages, either through PT on Demand Platform and/or third-party communication services;
(d) by linking and accessing your PT on Demand Account through your SNS Account;
(e) during any video interview that PT on Demand may conduct or while PT on Demand or its representatives video record or photograph you;
(f) about the bank account, debit or credit card, PayPal account, or any other payment details provided on the PT on Demand Platform;
(g) while participating in a promotional activity; and
(h) as part of a referral program.
1.3 Types of information PT on Demand Collects
The information PT on Demand collects includes without limitation:
(a) Personal Information:
While using the PT on Demand Platform, PT on Demand may require you to provide or collect Personal Information. Examples of Personal Information include:
(i) your name, home or business address, email address, postal code, driving license photos, profile pictures, phone number and video recordings of you;
(ii) your date of birth, age, gender, Social Security Number or passport details collected to validate your identity or to complete tax fillings;
(iii) payment information such as your credit card, debit card or PayPal information or other financial account information; and
(iv) any other information that enables you to be personally identified.
(b) Non-personally identifiable Information: PT on Demand may also collect Non-Personally Identifiable Information about you such as your date of birth, professional qualifications, licenses and any registrations held by you. PT on Demand may aggregate the Non-Personally Identifiable Information of a User with other Users to improve the services offered through the PT on Demand Platform; and
(c) Third Party Personal Information: As part of a referral program, PT on Demand may collect limited Personal Information (such as first name, last name and contact information) from you about your friends and contacts.
1.4 Information PT on Demand collects automatically
(a) PT on Demand and PT on Demand’s third party service providers such as third party content providers and analytics, may automatically collect certain information that is sent to PT on Demand from the computer, mobile device and/or browser through which you access the Website and the Applications (“Automatic Data“). Automatic Data, includes without limitation, a unique identifier associated with your access device and/or browser (including, for example, your Internet Protocol (IP) address) characteristics about your access device and/or browser, the URL or advertisement that referred you to the PT on Demand Platform, the terms you searched on a search engine that brought you to the PT on Demand Platform, time and date of your visit, statistics on your activities on the PT on Demand Platform such as the links that you clicked on, the pages or content that you visited and the duration of your visit, content load times, any download errors and such other information about your interaction with PT on Demand. PT on Demand collects Automatic Data based on your consent which was granted to PT on Demand by you when you registered as a User and accepted this Privacy Policy. PT on Demand may combine this Automatic Data with other information that PT on Demand collects about you. PT on Demand does this to improve the PT on Demand Services.
(b) PT on Demand, its Affiliates, marketing partners, analytics and service providers use software like cookies, web beacons, embedded scripts and other tracking technologies on the Website and Applications to authenticate you, to recognize you across different websites, services, devices and/or browsing sessions, remember your preferences and settings, deliver and measure effectiveness of advertising campaigns, improve your browsing experience, and generally understand the online behaviours and interests of people who interact with PT on Demand. PT on Demand may also use cookies to enable PT on Demand to collect data of Users for marketing purposes.
(c) PT on Demand, its Affiliates, marketing partners, analytics, and service providers may also use device identifiers, tags and other similar technologies to identify you and to collect information for security and fraud detection purposes.
(d) You can disable cookies through your internet browser but the Website and the Applications may not work as intended for you if you do so.
1.5 Information PT on Demand obtains from others
PT on Demand may also collect or receive Personal Information about you from third-party sources, such as other Users, suppliers, background check service providers, social media or other third-party integrations, and PT on Demand may combine any of this information with data PT on Demand already has about you. This helps PT on Demand to update, expand and analyze PT on Demand’s records, identify new customers, and create more tailored advertising that may be of interest to
you. PT on Demand will ensure that any marketing campaigns are aligned to federal, state and city laws, and GDPR requirements, as applicable.
1.6 You are not legally obligated to provide PT on Demand with any information, but you may be contractually obligated to do so. If PT on Demand does not receive certain information from you, then you may not be able to receive PT on Demand Services. Should you require any clarifications around whether provision of certain information is mandatory and the consequences for with holding such information, please contact PT on Demand Customer Care.
1.7 Please note that PT on Demand does not respond to do-not-track signal. Thus, while your browser setting may allow you to transmit a do-not-track signal to the Website and the Applications, PT on Demand does not alter its practices even after receiving a do-not-track signal.
2. How does PT on Demand use and disclose Personal Information?
2.1 PT on Demand may hold, use and disclose your information for the following purposes:
(a) to process your requests to register on the PT on Demand Platform;
(b) to verify your identity;
(c) to enable features that allow you to share information with other people, such as when you refer PT on Demand Services, or submit a comment about another User;
(d) for providing PT on Demand Services, to enable you to access and use Website and the Applications and to interact with other Users;
(e) to complete your transactions, provide any information requested by you, to verify the information provided by you, for compliance and internal business purposes;
(f) to operate, protect, improve and optimize PT on Demand Platform, business and Users’ experience or to perform analytics or conduct research, troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trends;
(g) to send you service, support and administrative messages, newsletters, reminders, technical notices, updates and security alerts;
(h) for direct marketing purposes. This includes analyzing data to identify trends and tailor marketing messages to User needs. Please note that PT on Demand does not sell or share your Personal Information with third parties for third party direct marketing purposes;
(i) to tailor content PT on Demand displays to you and offers that PT on Demand may present to you, on the Website, the Applications and elsewhere;
(j) to manage PT on Demand’s business relationship with you and the corporation or other legal entity that you represent (if applicable);
(k) to address information security needs and for protecting Users, PT on Demand and others;
(l) to enforce and comply with PT on Demand’s legal obligations, to conduct or assist in conduct of an investigation, to protect the property and rights of PT on Demand or a third party, to protect the safety of public or any person, or to prevent or stop an activity PT on Demand considers to be fraudulent, illegal, legally actionable or unethical;
(m) administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by PT on Demand or PT on Demand’s business partners;
(n) to resolve any Disputes that PT on Demand may have with any User; and
(o) for such other purposes as may be disclosed at the time you provide your information, with your consent, and as described in this Privacy Policy.
3. How does PT on Demand use your Personal Information for marketing?
3.1 Communications data
(a) PT on Demand enables Users to communicate with each other and with PT on Demand using phone calls, video chat, audio chats, text messages and in app messages, either through the PT on Demand Platform and/or third party communication services.
(b) PT on Demand and any parties involved in providing the communication services collect, monitor, record, store and use the communications content, details of the communication and the related Personal Information, including without limitation, time and duration of communication, its content, and the name and likeness of the Users involved. Such communication and collected Personal Information may be used for providing better customer support, resolution of disputes between Users, escalation of User issues, marketing of the Website and PT on Demand Services through any mode and medium, improving the PT on Demand Services, obtaining feedback, analytics, and for other safety and security purposes.
(c) Customer shall, however, have the right to request that PT on Demand cease to use, in whole or part, the communication, and/or the collected Personal Information for marketing purposes. Upon receipt of such request, PT on Demand shall cease usage of communication and/or collected information for marketing purposes.
3.2 Video recordings
(a) PT on Demand may use whole or part of the video recordings of the Users recorded during the conduct of PT on Demand Services.
(b) Customer shall, however, have the right to request that PT on Demand cease to use, in whole or part, the recordings. Upon receipt of such request, PT on Demand shall cease use the recordings as above.
3.3 PT on Demand and/or PT on Demand’s business partners may send you direct marketing communications and information about PT on Demand Services and/or any ongoing promotions. This may take the form of emails, SMS, mail, or other forms of communication, in accordance with the applicable federal, state and city laws. You may opt-out of receiving marketing materials from PT on Demand by contacting PT on Demand Customer Care.
3.4 Notwithstanding that you may have opted-out of receiving marketing emails, PT on Demand reserves the right to send you certain communications relating to your PT on Demand Account or use of the PT on Demand Services (for example, administrative and service announcements) via email and other means. These transactional account messages may be unaffected if you opt-out from receiving marketing communications. Users, accessing the PT on Demand Platform using the Applications may, with permission, receive push notifications. Similarly, Users who access the PT on Demand Platform using certain desktop browsers may, with permission, receive push notifications. Notification preferences can be modified in the settings menu for the Applications or the applicable browser.
4. To whom does PT on Demand disclose your Personal Information?
4.1 PT on Demand may disclose your information for the purposes described in this Privacy Policy to:
(a) PT on Demand’s employees and current or future related bodies corporate for business and operational purposes. These employees and current or future related bodies corporate may have access to your Personal Information in order to perform these tasks on behalf of PT on Demand;
(b) third-party suppliers and service providers that PT on Demand engages to facilitate provision of PT on Demand Services or provide PT on Demand Services on PT on Demand’s behalf or provide services related to operation of PT on Demand Platform and/or PT on Demand’s business such as web analytics, database management, payment processing, fraud detection etc. These third party suppliers and service providers may have access to your information, including Personal Information in order to perform these tasks on behalf of PT on Demand;
(c) other Users, when availing PT on Demand Services. The information PT on Demand provides to such other User will include without limitation your Personal Information such as your name, email address and phone number etc.;
(d) payment systems operators (i.e. merchants receiving card payments such as PayPal and all major credit cards);
(e) PT on Demand’s tax compliance service providers;
(f) PT on Demand’s sponsors or promoters of any competition that PT on Demand conducts via PT on Demand Platform, including, except where prohibited by law, allowing the sponsors to use your name, voice, likeness, or other indicia of persona in marketing associated with the promotion. Should you choose to enter a promotion, your Personal Information may be disclosed to third parties or the public in connection with the administration of such promotion, including, without limitation, in connection with winner selection, prize fulfilment, and as required by law or permitted by the promotion’s official rules, such as on a winner’s list;
(g) anyone to whom PT on Demand’s assets or businesses (or any part of them) are transferred. Such information, including Personal Information, may be shared or transferred in connection with a merger, acquisition, reorganization or sale of all or any part of PT on Demand’s assets or in the event of bankruptcy;
(h) specific third parties authorized by you to receive information held by PT on Demand including marketers. Once disclosed, your information, including Personal Information, will be subject to the privacy policy and practices of that third party. PT on Demand is not accountable for the privacy policies and practices of third parties. Should you at any stage decide that you no longer want to receive communications from a third party, you will need to contact that third party directly. You also may request, sometimes through your use of an SNS or similar interactive feature or third party application, that PT on Demand share information about you with a third party and PT on Demand will typically do so under those circumstances; and/or
(i) other persons, including insurance companies, government agencies, regulatory bodies and law enforcement agencies, or as required, authorized or permitted by law. PT on Demand will disclose such information including Personal Information about you to the government agencies, law enforcement agencies, regulatory bodies or private persons such as an insurance company, as PT on Demand believes is necessary or appropriate to respond to claims and legal processes, or, at the request of third parties or government authorities conducting an investigation where PT on Demand determines in PT on Demand’s sole discretion that disclosure is necessary to:
(i) protect the property and rights of PT on Demand or a third party;
(ii) the safety of public or any person; or
(iii) to prevent or stop an activity PT on Demand considers to be fraudulent, illegal, legally actionable or unethical.
5. Security
5.1 PT on Demand holds User information in either electronic or hard copy form. PT on Demand takes commercially reasonable physical, administrative, personnel and technical measures to help secure the information that it collects and stores about the Users. Access to the Website and the Applications is encrypted using industry-standard transport layer security technology. Sensitive information (such as financial account details, information about your credit cards and PayPal account) during transmittal is encrypted using secure socket layer technology. PT on Demand also uses HTTP strict transport security to add an additional layer of protection for Users. Notwithstanding the use of such measures, PT on Demand cannot guarantee the security of your information.
6. Retention
6.1 PT on Demand shall retain your information for as long as you are registered on the PT on Demand Platform as a User. PT on Demand may retain some or all of your PT on Demand Account information and/or User Content even after closure of your PT on Demand Account.
6.2 Even if you request PT on Demand to delete all of your PT on Demand Account information and/or User Content, PT on Demand may, in spite of PT on Demand’s best efforts, not be able to remove all of your PT on Demand Account information or sanitize the User Content from the PT on Demand Platform. Such information may persist on backup or archival media for an additional period for legal, tax, or regulatory reasons or for legitimate and lawful business purposes.
7. Links to other Websites
7.1 PT on Demand Platform may contain links to third party websites, including online communication services, such as emails, chats, and calls that are not owned by or affiliated with PT on Demand. If you choose to click on a third party link, you will be directed to that third party’s website. These other websites may place their own cookies or other files on your computer, collect data, or solicit Personal Information from you.
7.2 The fact that PT on Demand Platform carries a link to a third party website is not an endorsement, certification, or authorization of that third party or of their privacy, information security policies, or practices. PT on Demand is not responsible for the privacy practices of, or any content on, those linked websites, and has no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from PT on Demand’s Privacy Policy, so PT on Demand encourages you to read them before using those websites.
8. Personal Information provided to Others
8.1 This Privacy Policy does not apply to any Personal Information that you provide to another User or visitor through the PT on Demand Platform or through any other means, or information posted by you to any public areas of the PT on Demand Platform.
9. International Transfer of Information
9.1 PT on Demand is based in the US. If you are located outside of the United States and provide any information (including Personal Information) to PT on Demand, then such Personal Information may be transferred to the United States for processing. PT on Demand may also transfer Personal Information to its service providers, who may process Personal Information in the United States and elsewhere such as India and/or Philippines. Such countries may not have the same data protection laws as the country in which you initially provided the information. When PT on Demand or PT on Demand’s service provider transfers your information to the United States or
elsewhere for processing, PT on Demand will protect and require that the service provider also protect such information as described in this Privacy Policy.
10. Accessing or correcting Personal Information
10.1 You may request access to or correction of any Personal Information PT on Demand has about you or close your PT on Demand Account and/or request deletion of all Personal Information PT on Demand has about you. PT on Demand will honor your requests to the extent PT on Demand can reasonably do so and as required by law, in accordance with the below paragraphs.
10.2 You can access Personal Information PT on Demand holds about you by contacting PT on Demand Customer Care. If you request to access Personal Information you’ve submitted, PT on Demand will respond to your request to access within 30 days or as otherwise required by law. Sometimes, PT on Demand may not be able to provide you with access to all of your Personal Information and, where this is the case, PT on Demand will tell you why. PT on Demand may also need to verify your identity when you
request your Personal Information.
10.3 You are responsible for maintaining the accuracy of the information you submit to PT on Demand. If you think that any information PT on Demand holds about you is inaccurate, please contact PT on Demand Customer Care and PT on Demand will take reasonable steps to ensure that it is corrected.
10.4 You may request deletion of your Personal Information. If your information is deleted, then your PT on Demand Account may be deactivated. If your PT on Demand Account is deactivated or you ask to close your PT on Demand Account, you will no longer be able to use the PT on Demand Platform. Please see clause 6 , to know more about PT on Demand’s information retention policy.
10.5 Your right to access, correct or ask for deletion of Personal Information, is limited e.g. we may not be able to honor your request for deletion of Personal Information that we are required by law to retain or have a legitimate interest in keeping (such as for fraud detection purposes). Bear in mind that neither you nor PT on Demand can delete all copies of information that have been previously shared with others on the PT on Demand Platform.
10.6 If you are located in the European Economic Area (EEA), in addition to the rights described above, you may contact PT on Demand Customer Care to:
(i) request a restriction on the processing of your Personal Information,
(ii) object to the processing of your Personal Information, or
(iii) exercise other rights with respect to your Personal Information. Please note that a restriction on PT on Demand’s ability to process your Personal Information etc. may limit your ability to use the PT on Demand Platform.
11 Making a Complaint
11.1 If you think PT on Demand has breached any relevant privacy law, or you wish to make a complaint about the way PT on Demand has handled your Personal Information, you can contact PT on Demand Customer Care. Please include your name, email address and/or telephone number and clearly describe your complaint. PT on Demand will acknowledge your complaint and respond to you regarding your complaint within a reasonable period. If you think that PT on Demand has failed to resolve the complaint satisfactorily, PT on Demand will provide you with information about the further steps you can take.
12 The EU General Data Protection Regulation
12.1 The EU General Data Protection Regulation (GDPR) applies to the Personal Information of the residents of the EEA. To the extent that the GDPR applies to PT on Demand and your Personal Information, this clause applies.
12.2 Legal grounds for processing your Personal Information
The legal basis on which PT on Demand processes your Personal Information for the purposes set out in clause 2 above will typically be because:
(a) you provided your consent;
(b) it is necessary for our contractual relationship;
(c) the processing is necessary for PT on Demand to comply with PT on Demand’s legal or regulatory obligations; and/or
(d) the processing is in PT on Demand’s legitimate interest as a platform which allows Customers to receive services (for example, to protect the security and integrity of PT on Demand systems and to provide you with customer care, etc.).
12.3 Data Controller and Data Processor
You agree that you shall be the Controller of your Personal Information and PT on Demand will be the Processor of such data and each party shall comply with the applicable laws relating to processing of Personal Information and data privacy to the extent applicable to such parties in their respective role.
12.4 Transfer of Personal Information
(a) PT on Demand’s operations are spread across the globe. As a result, PT on Demand may need to transfer your Personal Information outside of the country from which it was originally provided. This may be intra-group or to third parties that PT on Demand works with who may be located in jurisdictions outside the EEA, Switzerland, and the UK which have no data protection laws or laws that are less strict compared with those in Europe.
(b) Whenever PT on Demand transfers Personal Information outside of the EEA, Switzerland or the UK, PT on Demand takes legally required steps to make sure that appropriate safeguards are in place to protect your Personal Information.
12.5 Personal Information Retention
PT on Demand retains your Personal Information for as long as your Agreement with PT on Demand is in force.PT on Demand may retain some or all of your PT on Demand Account information and/or User Content even after closure of your PT on Demand Account. Such information may persist on backup or archival media for an additional period for legal, tax, or regulatory reasons or for legitimate and lawful business purposes.
12.6 Your Rights
Data protection laws provide you with rights in respect of Personal Information that PT on Demand holds about you, including the right to request a copy of the Personal Information, request that PT on Demand rectify, restrict or delete your Personal Information, object to profiling and unsubscribe from marketing communications.
To exercise any of your rights, please contact PT on Demand Customer Care. Please note that requests to exercise data protection rights will be assessed by PT on Demand on a case-by-case basis. There may be circumstances where PT on Demand may not be legally required to comply with your request, including because of exemptions provided for in data protection legislation. If you have a complaint about how PT on Demand handles your Personal Information, please contact PT on Demand Customer Care. If you are not happy with how PT on Demand has attempted to resolve your complaint, you may contact the relevant data protection authority.
13 Privacy Rights for California Residents
13.1 If you reside in California, then in addition to the rights described above, you have been provided certain additional rights with respect to your Personal Information under the California Consumer Privacy Act or (CCPA) (California Civil Code Section 1798.100 et seq.). These rights are discussed in clauses 13.3 to 13.7.
13.2 PT on Demand collects your information for the purposes described in this Privacy Policy, which include “business purposes” under the CCPA.
13.3 Right to Know
You have a right to request and know the following information about you in writing:
(a) Categories of Personal Information that PT on Demand collects about you;
(b) Purposes for which PT on Demand collects your Personal Information;
(c) Sources from which PT on Demand collects your Personal Information;
(d) Categories of Personal Information PT on Demand has disclosed about you; and
(e) Categories of third parties with whom PT on Demand shares your Personal Information.
13.4 Right against Discrimination
You have a right to receive the same services and price as other Users and cannot be discriminated against for exercising any of the rights described in clauses 13.3 to 13.7. PT on Demand will not discriminate against you in any manner for exercising any of these rights.
13.5 Right to access your Personal Information
You have the right to request access to the categories of Personal Information PT on Demand has collected about you in the last 12 months.
To clarify, in the preceding 12 months, PT on Demand collected the following categories of Personal Information about you:
(a) Identifiers such as your first and last names, email address, phone number, IP address, unique device identifiers or another online identifier;
(b) Commercial information such as your payment information and related information to enable you to pay for the services you receive;
(c) Internet or your connection related information such as the name of your internet provider, Internet browser type and version and your IP address;
(d) Electronic, audio, visual or similar information such as photos and videos uploaded by you and video recordings of you;
(e) Professional or employment related information (such as those provided by Pros); and
(f) Other information that relates to or is capable of being associated with you.
13.6 Right to ask for deletion of your Personal Information
You have the right to ask PT on Demand to delete any Personal Information that PT on Demand has collected about you. This right is subject to certain exceptions and PT on Demand may retain your Personal Information where PT on Demand cannot verify your request, or where PT on Demand needs to retain the Personal Information to comply with its legal obligations, etc.
13.7 Right to opt-out of having your Personal Information sold
You have the right to opt-out of having your Personal Information sold. To clarify, PT on Demand does not sell your Personal Information.
13.8 How do you exercise your rights?
Users residing in California may exercise these rights by emailing PT on Demand Customer Care. Please note that PT on Demand may ask you for proof of account ownership and, or identity before completing your request. PT on Demand will only use such information to verify your identity, and for fraud prevention or security purposes.
14 Contact PT on Demand Customer Care
14.1 For further information about PT on Demand’s Privacy Policy or practices, or to access or correct your Personal Information, or make a complaint, please contact PT on Demand Customer Care at info@ptondemand.com.
15 HIPPA Compliance
15.1 PT on Demand does not provide medical services, as such PT on Demand is not subjected to HIPPA compliance requirements.
16 Definitions
16.1 The following words and expressions shall, unless the context otherwise requires, have the following meanings:
Automatic Data means certain information that is sent to PT on Demand from the computer, mobile device and/or browser through which you access the Website and the Applications.
GDPR means EU General Data Protection Regulations.
Non-Personally Identifiable Information means information which does not relate to a person and/or cannot be used to identify a person.
Personal Information means information that identifies you as a specific individual and can be used to identify and contact you as needed. Examples of Personal Information include your name, home or business address, email address and phone number.
Words not defined in this clause 15 but defined elsewhere in the Agreement shall have the meaning as ascribed to them under the relevant clause.